Shipping policy
Welcome to Dog Paw Clothing! We're dedicated to providing you with the best dog products and delivering them to your doorstep with care. Please review our shipping policy to ensure a smooth and enjoyable shopping experience.
1. Shipping Methods & Rates
We offer several shipping options to accommodate your needs:
- Standard Shipping: 5-7 business days. Flat rate of $5.99.
- Expedited Shipping: 2-3 business days. Flat rate of $12.99.
- Priority Shipping: 1-2 business days. Flat rate of $19.99.
Free Standard Shipping is available for orders over $50 within the contiguous United States.
2. Processing Time
All orders are processed within 1-2 business days. Please note that processing times may vary during peak seasons or holidays. Orders placed on weekends or holidays will be processed on the next business day.
3. Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment.
4. Shipping Restrictions
We currently ship within the contiguous United States. For shipping to Alaska, Hawaii, and international locations, please contact our customer service team for a quote and additional information.
5. Shipping Delays
While we strive to ensure timely delivery, please note that shipping delays may occur due to unforeseen circumstances such as weather, carrier issues, or high order volumes. We appreciate your patience and understanding in such cases.
6. Address Accuracy
Please ensure that your shipping address is accurate and complete before placing your order. We are not responsible for lost or delayed shipments due to incorrect or incomplete addresses. If you notice an error in your shipping address, contact us as soon as possible to make corrections before your order is processed.
7. Missing or Damaged Items
If your package is missing or arrives damaged, please contact us within 7 days of receiving your order. We will work with you to resolve the issue promptly and ensure you are satisfied with your purchase.
8. Returns & Exchanges
For information on returns and exchanges, please refer to our Return Policy page. Note that shipping costs for returns are the responsibility of the customer unless the return is due to a mistake on our part.